Skills >

Relate to people (not just to words)

Communication happens between people, not on a page or in the air.

Relate to colleagues in a fresh way, and work better together.

Featured cases & evidence (members only)

A salesperson misread a government agency, or didn’t listen at all

A hard sell of tech sank a consulting opportunity.

A curious boss made me think in turn

Our manager kept finding out more, then pushing us to learn and adapt. It kept us thinking.

Related maxims

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Learn about your audience

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Teams need practice communicating

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Mark out a place for proper reading