Skills >

Uncover thoughts

Back to back in meetings and messages, colleagues lack connection.

Lead through listening, and pick up what others miss.

Featured cases & evidence (members only)

A crucial question to ask in one-on-ones (and when to ask it)

The space near the end of a meeting is something to cultivate.

A woman says to another “Perhaps, Cindy Barns, it’s because you have a story to tell…”

For Intuit, perceiving users’ real needs as a “Job To Be Done” helped the product succeed

The real job that their users needed done was not the one that the company had assumed.

Superman swoops down to save a falling tax collector, who then asks him to pay tax

How skim-reading may have sealed the fate of a space shuttle

We all skim when reading; we have to with all the information coming at us. But skimming can cost us time, hurt working relationships, and occasionally even have tragic consequences.

Do we read less carefully the longer we spend in a role?

I noticed I was missing textual information.

Supergirl and friends are in a hovercraft, skimming the waves

🕳️

Don’t jump to understandings

🧠

Read with your body to understand more